Haygain Repairs

Haygain Steamer Repair Fees

We trust that your Haygain Steamer is delivering optimal performance. In case you encounter any issues, please follow our recommended steps for resolution:

Choose either to:

1. Local Electrician Assistance: If you suspect an electrical issue, we suggest consulting a local electrician for an assessment and potential repair. The cost of this will be yours.

2. Or you can choose to return the Haygain to us for Assessment: Send the steamer to our address at Unit 3, 6 Parish Drive, Beresfield, NSW, 2322. While you as a customer are responsible for the freight cost, we kindly request a copy of the freight receipt for our records, in case it is a warranty claim.

Assessment Process:

• If the issue falls under warranty, we will refund the freight charge and perform the repair free of charge.
• If the fault is not covered by warranty the customer will be expected to cover freight charges and an initial assessment fee.

Common Repair Fees:

• Initial Assessment Fee: $85 (This fee is applied in addition to any relevant repair fees if a repair is conducted.)
• Replacement of Element: $350
• Replacement of Thermofuse: $65
• Replacement of Thermal cutout $80
• Other repairs made will be quoted before proceeding with repair.

Return Freight: Customers will be responsible for the return freight cost, which will be charged at the actual cost to us. This is if the repair is not a warranty claim.